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Enhancing Unified Communication Services with Communication Context

Krishna Kishore Dhara, Venkatesh Krishnaswamy, Eunsoo Shim, and Xiaotao Wu3
IP Communication Research Department Avaya Labs Research, Basking Ridge, NJ, USA

Abstract— Unified communication services aggregate user’s communication sessions and data across various modalities. While this aggregation provides users easy access to their data, the complexity of organizing, analyzing, and searching the data in real-time is left to the user. Our work focuses on an approach that analyzes and correlates users’ com¬munication data to their communication context. We use this communication context to realize rich novel unified communication services. Our approach identifies common threading and topic correlations across user data, and proposes a framework that supports rapid creation of such new services. We present several novel services and discuss services specific algorithms and offer our recommendations. The framework and the services described in this paper have been deployed for trial in an enterprise environment.

Cite:Krishna Kishore Dhara, Venkatesh Krishnaswamy, Eunsoo Shim, and Xiaotao Wu , "Enhancing Unified Communication Services with Communication Context," Journal of Communications, vol. 7, no.2, pp.115-131, 2012. Doi: 10.4304/jcm.7.2.115-131

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